Featured Entry

MANAGING PROJECTS

Projects represent nonroutine business activities that often have long-term strategic ramifications for a firm. In this chapter, we examined how projects differ from routine business activities and discussed the major phases of projects. We noted how environmental changes have resulted in increased attention being paid to projects and project management over the past decade. In the second half of the chapter, we introduced some basic tools that businesses can use when planning for and controlling projects. Both Gantt charts and network diagrams give managers a visual picture of how a project is going. Network diagrams have the added advantage of showing the precedence between activities, as well as the critical path(s). We wrapped up the chapter by showing how these concepts are embedded in inexpensive yet powerful software packages such as Microsoft Project. If you want to learn more about project management, we encourage you to take a look at the Web site for the Proj...

Performance Measurement and Responsibility Accounting

CONCEPTUAL
Direct expenses are traced to a specific department and are incurred for the sole benefit of that department. Indirect expenses benefit more than one department. Indirect expenses are allocated to departments when computing departmental net income. Ideally, we allocate indirect expenses by using a causeeffect relation for the allocation base. When a cause-effect relation is not identifiable, each indirect expense is allocated on a basis reflecting the relative benefit received by each department.
Transfer prices are used to record transfers of items between divisions of the same company. Transfer prices can be based on costs or market prices, or can be negotiated by division managers.
A joint cost refers to costs incurred to produce or purchase two or more products at the same time. When income statements are prepared, joint costs are usually allocated to the resulting joint products using either a physical or value basis.
ANALYTICAL
A financial measure often used to evaluate an investment center manager is the return on investment, also called return on assets. This measure is computed as the center’s income divided by the center’s average total assets. Residual income, computed as investment center income minus a target income is an alternative financial measure of investment center performance.
Return on investment can also be computed as profit margin times investment turnover. Profit margin (equal to income/sales) measures the income earned per dollar of sales, and investment turnover (equal to sales/assets) measures how efficiently a division uses its assets.
A balanced scorecard uses a combination of financial and nonfinancial measures to evaluate performance. Customer, internal process, and innovation and learning are the three primary perspectives of nonfinancial measures used in balanced scorecards.
It is important for companies to reduce the time to produce their products and to improve manufacturing efficiency. One measure of that time is cycle time (CT), defined as Process time + Inspection time + Move time + Wait time. Process time is value-added time; the others are non-value-added time. Cycle efficiency (CE) is the ratio of value-added time to total cycle time. If CE is low, management should evaluate its production process to see if it can reduce non-value-added activities.
PROCEDURAL
Responsibility accounting systems provide information for evaluating the performance of department managers. A responsibility accounting system’s performance reports for evaluating department managers should include only the expenses (and revenues) that each manager controls.
Indirect expenses include items like depreciation, rent, advertising, and other expenses that cannot be assigned directly to departments. Indirect expenses are recorded in company accounts, an allocation base is identified for each expense, and costs are allocated to departments. Departmental expense allocation spreadsheets are often used in allocating indirect expenses to departments.
Each profit center (department) is assigned its expenses to yield its own income statement. These costs include its direct expenses and its share of indirect expenses. The departmental income statement lists its revenues and costs of goods sold to determine gross profit. Its operating expenses (direct expenses and its indirect expenses allocated to the department) are deducted from gross profit to yield departmental net income. The departmental contribution report is similar to the departmental income statement in terms of computing the gross profit for each department. Then the direct operating expenses for each department are deducted from gross profit to determine the contribution generated by each department. Indirect operating expenses are deducted in total from the company’s combined contribution.
Guidance Answers to Decision Maker
Division Manager
Your division’s ROI without further action is 10.5% (equal to 7% × 1.5). In a highly competitive industry, it is difficult to increase profit margins by raising prices. Your division might be better able to control its costs to increase its profit margin. In addition, you might engage in a marketing program to increase sales without increasing your division’s invested assets. Investment turnover and thus ROI will increase if the marketing campaign attracts customers.
We must first realize that the two investment opportunities are not comparable on the basis of absolute dollars of income or on assets. For instance, the second investment provides a higher income in absolute dollars but requires a higher investment. Accordingly, we need to compute return on investment for each alternative: (1) $50,000 ÷ $250,000 = 20%, and (2) $175,000 ÷ $1 million = 17.5%. Alternative 1 has the higher return and is preferred over alternative 2. Do you pursue one, both, or neither? Because alternative 1’s return is higher than the center’s usual return of 19%, it should be pursued, assuming its risks are acceptable. Also, since alternative 1 requires a small investment, top management is likely to be more agreeable to pursuing it. Alternative 2’s return is lower than the usual 19% and is not likely to be acceptable.

Comments

Populer

OPERATIONS AND SUPPLY CHAIN STRATEGIES

MANAGING QUALITY

INTRODUCTION to OPERATIONS and SUPPLY CHAIN MANAGEMENT

Internal Analysis: Resources, Capabilities, and Core Competencies

BUSINESS PROCESS